Privacy policy

Privacy Policy for Live Moving and Storage

https://livemovingandstorage.com/

Live Moving and Storage ("Company," "we," "our," or "us") provides moving services in Florida. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. Protecting your privacy is important to us, and we are committed to maintaining the confidentiality and security of your data.

Data Collection and Use

We collect personal information such as your name, email address, phone number, and address details when you book our services or interact with our website. This data is used to provide and improve our services, process transactions, and communicate with you.

Your Rights Regarding Your Information:

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct, update, or delete your personal information. To exercise any of these rights, please contact us at info@livemovingandstorage.com

Use of SMS

Live Moving and Storage uses SMS exclusively to:

Confirm appointments and provide real-time updates.

Remind you of upcoming services or appointments.

SMS Consent and Phone Number Use:

If you provide your phone number for SMS communication purposes, we will use it solely to send you service updates, appointment confirmations, and important notifications. We do not sell, rent, or share your phone number with third parties for marketing or other unrelated purposes.

SMS Communications

Live Moving and Storage may send you text messages related to your service requests and appointment confirmations. By providing your phone number, you consent to receive such messages. Consent to receive SMS is not a condition of purchase.

Collection & Use: We collect your phone number and related information when you submit it through our website forms. This information is used solely to provide service updates and reminders.

Frequency & Rates: Message frequency may vary, but you will not receive more than 5 messages per month. Message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to any message. Opt-out requests are processed immediately. For assistance, reply HELP or contact us at info@livemovingandstorage.com

Data Retention: We retain SMS consent records and associated phone numbers for up to 3 years in compliance with legal and regulatory requirements.

Third Parties: We do not sell or rent your phone number to third parties. If we share your number with SMS service providers to deliver messages, such providers are contractually obligated to protect your data.

Cross-Border Transfers: If your information is transferred outside the U.S., we ensure compliance with local data protection regulations.

Obtaining Consent
Your consent to receive SMS messages is specifically obtained when you provide your phone number on our website. By opting in, you agree to receive messages as part of our SMS message program. We use a double opt-in method to confirm your consent to receive SMS messages only. You can opt out at any time by following the instructions in each message or by contacting us directly.
You may reply STOP to opt-out at any time. Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary (1-2 SMS per month).

SMS consent is not shared with third parties or affiliates for marketing purposes

How We Use Your Information

We do not sell your data.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey, browse the website, or use other site features, including:

To personalize your experience and deliver relevant content and services.

To improve our website to better serve you.

To respond to your customer service requests more efficiently.

To send periodic emails regarding your orders or other services.

To follow up after correspondence (live chat, email, or phone inquiries).

Compliance with SMS/MMS Policies

We strictly adhere to the SMS/MMS policies set by carriers and the RingCentral platform, including:

Clearly stating data collection and usage.

Providing an opt-out mechanism.

Ensuring the privacy and security of user data.

Data Security

We take measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security measures.

Live Moving and Storage does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.

Data Security

We take measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as security protocols.

We implement a range of security measures to ensure the safety and protection of your personal information. These measures include the use of SSL (Secure Socket Layer) technology, secured networks, and access controls to limit access to personal data to authorized personnel only.

Cookies

We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies. However, some features may not function properly without cookies.

Third-party Disclosure

We will never share, trade, or sell your personal information, including phone numbers and SMS consent, with third parties. We do not share, sell, or rent your personal information to third parties, except as necessary to provide our services (such as payment processing) or as required by law.

Third-party Links

We do not include or offer third-party products or services on our website.

Google

We do not use Google AdSense Advertising on our website. However, Google, as a third-party vendor, uses cookies to serve ads on our site. Users may opt out of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Children’s Online Privacy Protection Act (COPPA)

We do not specifically market to children under the age of 13.

Fair Information Practices

In the event of a data breach, we will notify users via email and phone within 7 business days. We also comply with the Individual Redress Principle, ensuring individuals have the right to pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

To comply with the CAN-SPAM Act, we agree to:

Not use false or misleading subjects or email addresses.

Identify the message as an advertisement in some reasonable way.

Include the physical address of our business.

Monitor third-party email marketing services for compliance, if used.

Honor opt-out/unsubscribe requests promptly.

Allow users to unsubscribe using the link at the bottom of each email.

Contacting Us

If you have any questions regarding this privacy policy, please contact us:

Phone: (786) 588-8580

Email: info@livemovingandstorage.com

Address: 303 NW 10th Terrace #303, Hallandale Beach, FL 33009